Frequently Asked Questions
Once you’ve gotten your panties picked and placed into the shopping cart, you’ve filled in all your info, and then you’ve gone ahead and confirmed that purchase – you will receive an order number via email.
Don’t lose track of this order number or you won’t be able to track that package!
Ok good, you’ve got your order number. Now, for the easy part: wherever you are in the world, you can track your package right here on the Ebony and Ivory website by clicking the link below.
TRACK YOUR ODER
If you get concerned at any point about tracking your order, contact info at ebonyandivorylingerie.com
The quick answer – you can expect your package to arrive within 1 to 3 weeks. *
The long answer – Orders are packed up and shipped out of our Toronto warehouse within 48 hours of you confirming your purchase. Once we’ve put your order in the mail, we are all at the mercy of the post office.
Due to COVID-19, there is a possibility that your package will be delayed 1 or 2 weeks. Any delays are unfortunately out of our control. We all know how hard our postmen are working – crisis or no crisis – so patience and compassion are given in return for our precious packages being delivered.
Below are the standard shipping times for Canada, USA, and international, without any possible COVID-19 related delays taken into consideration.
Standard without tracking : 2 to 9 days o
Express with tracking: 1 to 3 days
Standard with tracking : 2 to 7 days
Express with tracking: 1 to 3 days
Standard with tracking: 6 to 10 days
Feel free to check on the whereabouts of your package at any time by visiting: TRACK YOUR ODER PAGE
* The delivery times listed above are only expectations, we at Ebony & Ivory make no guarantees as to when you will receive your package. Delays are always a possibility so please keep that in mind when making an online purchase.
If you have any questions, don’t hesitate to contact us at info at ebonyandivorylingerie.com
Returning an item for a refund is possible, here’s what you need to know:
Step 1: Initiate a return via email within 30 days of the original date of shipment.
To initiate a return for refund, email us at firstname.lastname@example.org
Step 2: Wait for our response, we will get back to you within 24 hours.
Step 3: Once you have received a response from us, go ahead and put your items in the mail.
Step 4: Once the package has arrived at our warehouse, allow 3 to 5 business days for us to inspect your items, and issue your refund. The amount being refunded will automatically be deposited back onto your credit card or original method of payment. *
For all refunds, please note the following:
•Lucky locals who made a purchased of $80 or more and live in Ontario are granted free shipping on items being returned. For everyone living outside of Ontario, you are responsible for paying the applicable shipping and handling costs for all returns.
• Items returned must be unworn and unwashed.
• Items returned must be in the original condition with the label intact and the receipt included.
• Ebony and Ivory reserves the right to refuse the return of any goods that do not meet the above requirements.
• When an order over $80 is placed, Ebony & Ivory covers the shipping cost. When you return the item and ask for a refund, we will refund you the amount of the item while deducting the initial shipping cost.
Exchanges are not possible. We create in small batches so there is very little chance the same print or style will be available once you’re ready to exchange.
Feel free to request a refund and then come back to shop for the latest styles but exchanges are not possible.
Final sale items include all sale items and all pantie styles. These items cannot be exchanged or refunded.
* We cannot guarantee a time frame in which you receive your refund. The time frame depends on how long it takes for the shipment to arrive from your home to our warehouse. There’s also a possibility your financial institution places a hold for a number of days on the refund being transferred to your account.
We ask for your patience during this process and if you have any questions about the status of your return, please contact us at info at ebonyandivorylingerie.com.
First of all, it is free to join.
All we ask is for your name and email so we can contact you every time a new membership perk becomes available.
We are not creating a membership to make money – we have stunning lingerie to do that – we are creating a membership to build a community that encourages diversity and inclusivity in this world.
Shopping around and buying into diversity in fashion creates a trend. Building a community of like-minded womxn who have a deep-rooted instinct to share, nurture, and learn from each other, creates everlasting change. This is the goal of the Ebony & Ivory membership, to build a community in favour of representation for all.
We’re offering our members the following benefits:
• The chance to shop new collections before the general public.
Our lingerie is made in small batches, so being the first in line is very important.
• There will be members-only collections available.
• You will be alerted about items going on sale before the general public.
• Lastly, we will drop our members a discount code every once in a while, just to say we appreciate you.*
Join the community today by clicking the link below and signing up:
*Membership discount codes cannot be combined with any other promotional offers.
Here is a step-by-step guide on how to care for your delicates:
Step 1: Safety first here, ladies - put your lingerie in a wash bag. If you don’t have a wash bag, skip ahead to step 2.
Step 2: Wash your lingerie with cold, cold, cold water and the most-mild detergent. Washing by hand is always better of course but if you just can’t find the time, cold and gentle machine washing will be fine.
Step 3: Take your lingerie out of the wash bag, hang your bra and panties to dry. Do not put your lingerie in the dryer, the heat will wear out the material and your lingerie just won’t last as long.
The lingerie industry has done a remarkable job at opening the floodgates and releasing imagery of how stunning diversity really is.
This is one reason why we wanted to play in this arena because the community is so serious about change – and they look so damn good while doing it.
We hold diversity to the highest regard for the sake of offering you a chance at self-acceptance. Making all womxn feel comfortable in their own skin means making a size range that reflects the body types of all womxn. Plus-sizes are in development at Ebony & Ivory as we speak and will be released before the year is over.
What comes first for us when picking materials is comfort and strength.
Bamboo and modal are our fabrics of choice for the entire range of lingerie styles at Ebony & Ivory.
We’ve chosen these materials because both are more breathable and more moisture-wicking than any weave of cotton.
They’re also sensationally soft and antibacterial, important features when choosing the fabric with the closest relationship to your precious skin.
Our online shop is carrying the Freeing Feeling Bralette and the Essential Bra right now. These designs are made of durable modal and spandex to withstand many washes and wears. Our bamboo collection will be released in the Summer of 2021.
Keep an eye on your Ebony & Ivory emails so you can be the first to hear about the launch of the bamboo collection.
Women’s bras and panties are only a start to what Ebony & Ivory has in the works.
Plus-sizes as mentioned above are up next on our list of launches. Then, we will move onto menswear, swimwear, and loungewear.
We’ve gotten too many requests already to put the Yemaya Print onto swimwear that it’s become a no brainer.
Members of the Ebony & Ivory community are given the first chance at shopping every new collection. Sign up for our free membership today so you too can be the first to know.
Of course, we are here for you. Email us with any questions and we will get back to you within 24 hours:
info at ebonyandivorylingerie.com
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